Contact Us
Use Crakey’s existing order communication routes and check the current limits of general support and privacy contacts.
Pre-launch release: checkout, payments, payouts and external email are disabled. Use designated test accounts and synthetic documents only. These pages explain this release; they do not announce a public launch.
Existing buyer or seller orders
Sign in and open the relevant order to access its conversation. Buyers can use the eligible dispute action before release when there is an order problem. The conversation connects order participants; it is not a general contact inbox or a guaranteed live support channel.
General, legal and privacy enquiries
No monitored general-support, legal or privacy mailbox is configured for this release. There is no public contact form and external email delivery is disabled. Proposed addresses in planning documents are not presented as working destinations. A verified public contact route is required before launch, including a process for privacy requests, account-access problems and complaints unrelated to an order.
Keep sensitive information private
Never send passwords, one-time sign-in codes, identity documents or bank/payment credentials in order messages. Use only the dedicated private verification and payout-settings screens when those workflows are available to you. During pre-launch testing, use synthetic documents and test details only.