Help Center
Find practical help for product restrictions, disabled checkout, order problems, seller verification and account access.
Pre-launch release: checkout, payments, payouts and external email are disabled. Use designated test accounts and synthetic documents only. These pages explain this release; they do not announce a public launch.
Why can’t I pay or withdraw?
Checkout, payments and payouts are disabled for this pre-launch release. A cart, order record, campaign request or wallet figure does not mean a payment has been accepted. Do not send money to a seller outside Crakey to work around disabled checkout.
Before choosing a product
Check the denomination, supported platform, region, expiration and activation instructions. Availability varies by approved catalog and stock. A gift card for one region or platform may not work on another. Do not assume that a brand logo means an official partnership.
An existing order has a problem
Sign in, open your order and use its conversation to contact the other party. If the order is funded or delivered and the dispute action is available, open a dispute before confirming release. Explain what happened without posting passwords, complete payment credentials or private identity documents. Order conversations do not automatically create general support tickets.
Verification or listing problems
Enrollment, KYC review and listing moderation are separate stages. A rejected verification can be corrected and resubmitted using the supported flow. Pending or approved documents cannot simply be replaced by another upload. Review the safe rejection reason shown in your account; do not share ID documents in chat.
Account access and other questions
Use the login page for an existing account. External recovery email and a general support-ticket form are not available in this release. Do not create duplicate accounts to evade a restriction. No live-chat availability or response-time commitment is offered.